Capital One, Card
This is part of the FTF (Flip the Funnel) lane that strives to implement features to minimize calls to our call center, thus reducing overall costs.
The Damaged Card flow allows a credit card customer to use the app to report damage to their card. It allows us to provide information on how they can continue to make purchases while they await their new card.
We have a similar feature on the bank side for debit cards. I worked closely with the designer to ensure a consistent experience across lines of business.